Irmaya Docs
Customer-first documentation for setting up Irmaya, connecting WhatsApp, building bots, operating workflows, and troubleshooting issues.
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Customer-first documentation for setting up Irmaya, connecting WhatsApp, building bots, operating conversations, and troubleshooting issues.
18 public docs surfaced here. Internal references stay out of primary navigation.
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Public navigation is organized around user goals rather than repository folders.
Getting Started
Understand Irmaya, learn the core concepts, and get a new workspace ready for its first customer conversations.
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Channels & Setup
Connect WhatsApp, choose the right channel model, and understand how webhooks and local testing fit together.
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Bot Development
Design your bot, configure instructions and knowledge, and route conversations to people when automation should step aside.
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Operations
Run day-to-day work in Irmaya, including conversations, audience management, broadcasts, and admin access.
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Security & Compliance
Review the customer-facing security posture, role model, and WhatsApp compliance guidance for the Malaysian market.
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Developers
Follow the technical path for architecture, deployment, webhooks, and integration behavior without crowding the main user docs.
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Troubleshooting
Find fixes quickly when WhatsApp setup, bot responses, sync behavior, or handoff workflows do not behave as expected.
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Popular Guides
Useful detailed references for common setup, compliance, and support workflows.
Quick Start Guide
This guide helps you get an Irmaya workspace ready for its first WhatsApp conversations. It focuses on the core setup flow and the product areas you should revi
Connect WhatsApp Overview
This guide explains how to connect your WhatsApp Business account to Irmaya and confirm that your workspace is ready to receive customer messages.
Knowledge Base Setup
This guide explains how to give your bot the business information it should rely on during customer conversations.
Human Handoff Support Workflow
This guide explains when a conversation should move from bot assistance to human handling and how teams should treat that workflow.
Broadcasts Overview
This guide explains how Broadcasts work in Irmaya and how to prepare, send, and review outbound campaigns for selected contact groups.
API Integration
This guide explains the integration surface currently exposed by the Irmaya codebase. It is intended for technical implementers who need to connect internal sys
Featured Paths
Short, product-facing guides for the main tasks most teams need on day one.
Quick Start Guide
This guide helps you get an Irmaya workspace ready for its first WhatsApp conversations. It focuses on the core setup flow and the product areas you should revi
Connect WhatsApp Overview
This guide explains how to connect your WhatsApp Business account to Irmaya and confirm that your workspace is ready to receive customer messages.
Bot Development Overview
This guide explains how to shape your bot’s behavior in Irmaya, including tone, business context, and the conditions that should trigger human review.
Human Handoff Support Workflow
This guide explains when a conversation should move from bot assistance to human handling and how teams should treat that workflow.
Broadcasts Overview
This guide explains how Broadcasts work in Irmaya and how to prepare, send, and review outbound campaigns for selected contact groups.
Common Issues
This guide helps you work through common Irmaya problems without digging through internal or technical notes first.