Bot Development
Design your bot, configure instructions and knowledge, and route conversations to people when automation should step aside.
Public docs
Design your bot, configure instructions and knowledge, and route conversations to people when automation should step aside.
Bot Development Overview
This guide explains how to shape your bot’s behavior in Irmaya, including tone, business context, and the conditions that should trigger human review.
Templates Overview
This guide explains how templates help teams launch common bot setups more quickly in Irmaya.
Knowledge Base Setup
This guide explains how to give your bot the business information it should rely on during customer conversations.
Human Handoff Support Workflow
This guide explains when a conversation should move from bot assistance to human handling and how teams should treat that workflow.
Broadcasts in the Product
Broadcasts are part of Irmaya's operational workflow rather than the core bot configuration surface.