Broadcasts in the Product
Broadcasts are part of Irmaya's operational workflow rather than the core bot configuration surface.
Where to Manage Broadcasts
Use the Broadcasts area when you want to:
- send outbound messages to selected contact groups
- manage scheduling and delivery
- review reply and engagement performance
How This Relates to Bot Development
Bot Development should stay focused on:
- AI behavior and tone
- knowledge base content
- templates and reusable configuration
- human handoff rules
Broadcasts are adjacent to bot strategy, but the day-to-day workflow belongs in Operations.
Canonical Guide
For the full workflow, use: