Templates Overview
This guide explains how templates help teams launch common bot setups more quickly in Irmaya.
Overview
Templates provide reusable starting points for common bot use cases.
They are useful when you want to:
- speed up initial setup
- avoid rebuilding the same behavior from scratch
- keep similar bot experiences consistent across workspaces
Common Template Types
Templates may be useful for areas such as:
- customer support
- order or request handling
- FAQ-driven conversations
- appointment or service workflows
- sales follow-up and qualification
The exact template library can evolve over time, but the main value stays the same: faster setup with a clearer starting point.
Using Templates
The typical template workflow is:
- open Templates
- browse the available options
- choose the best starting point
- adjust the bot behavior and business context
- review handoff rules before rollout
Creating Custom Templates
Templates are also useful when your team wants to standardize a setup that already works well.
Good candidates for custom templates include:
- repeatable support workflows
- reusable sales flows
- a common tone and business profile used across similar workspaces
Best Practices
- review a template before deploying it directly
- adapt the template to your business context
- test the result before using it live
- keep successful configurations documented for reuse