Team and Admin Roles
This guide explains how teams should think about role ownership and admin-level access in Irmaya.
Overview
Roles help the workspace stay organized and reduce the risk of the wrong person changing sensitive settings.
In practice, teams usually need a small number of trusted admins and a broader set of day-to-day operators.
Common Role Responsibilities
Workspace Owner
- owns the workspace
- manages critical settings
- controls the highest-impact access decisions
Admin
- manages important configuration
- supports team operations
- handles sensitive workspace tasks
Bot Developer
- updates bot behavior
- manages knowledge-related setup
- supports testing and improvement work
Support Agent
- works inside conversations
- handles handoff cases
- supports customers directly
Viewer
- reviews information without making changes
Managing Team Access
The basic team-management flow is:
- open the workspace settings area
- invite the team member
- assign the appropriate role
- adjust access if the person’s responsibilities change
Best Practices
- keep owner and admin roles limited
- match role access to real responsibilities
- review team access regularly
- remove or reduce access when it is no longer needed