What is Irmaya?
Irmaya is an AI-powered WhatsApp platform that helps businesses automate customer interactions while maintaining human oversight when needed.
Overview
Irmaya enables businesses to:
- Automate WhatsApp conversations with AI that understands your business context
- Manage customer contacts in organized lists for targeted communication
- Build custom bots that follow your brand voice and operational workflows
- Broadcast messages to customer segments with scheduling and analytics
- Access knowledge-based answers from uploaded documents and indexed web content
Key Features
Conversations
Manage incoming WhatsApp messages in your inbox. Irmaya's AI responds automatically while flagging conversations that need human attention.
Contacts
Organize your customer base into labeled segments. Import contacts from WhatsApp or upload files for easy management.
Knowledge Base
Train your bot with your business information. Upload PDFs, Word docs, or indexed web URLs so the AI answers accurately.
Bot Development
Customize AI behavior, set business profiles, and configure human handoff rules. Build bots that match your operational needs.
Broadcasts
Send scheduled messages to customer segments. Track delivery, engagement, and responses with detailed analytics.
Analytics
Monitor conversation volume, response times, customer sentiment, and bot performance across your workspace.
When to Use Irmaya
- You want to automate WhatsApp customer service
- You need to organize and segment your customer contacts
- You want your bot to answer from your business knowledge
- You need to send scheduled broadcasts to customers
- You want to track conversation metrics and bot performance